Frequently Asked Questions

When will I receive my tracking number?

You'll receive your tracking number via email within 24-48 hours after your order is shipped. During peak seasons, this may take slightly longer. You can also log into your account to view tracking information for all your orders.

My tracking hasn't updated in several days. What should I do?

Tracking information can sometimes take 24-48 hours to update, especially for international shipments. If your tracking hasn't updated after 3-4 days, please contact our customer service team.

Can I change my shipping address after placing an order?

Once your order has been processed and shipped, we cannot change the delivery address. Please contact us immediately if you need to update your address before shipping.

What if my package shows as delivered but I haven't received it?

First, check with neighbors or building management. Sometimes carriers mark packages as delivered early. If you still can't locate your package after 24-48 hours, please contact us immediately.

How long does delivery take?

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods. All payments are processed through secure encryption.

Is my payment information secure?

Yes, we use industry-standard SSL encryption technology to protect your payment information. We do not store your complete credit card details.

How do I create an account?

You can create an account during checkout or by clicking the "Login/Register" button at the top of the page. With an account, you can track orders, save addresses, and enjoy faster checkout.

What is your return policy?

We offer a 30-day return guarantee. Items must be unused, with original tags and packaging. Please see our Return Policy page for complete details.

How do I initiate a return?

Please contact our customer service team to initiate a return request. We'll provide you with return instructions and a return label (if applicable).

How long does it take to receive my refund?

Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method and may take an additional 3-5 business days to appear in your account.

Will out-of-stock items be restocked?

We regularly restock popular items. You can click the "Notify Me" button on the product page to receive an alert when the item is back in stock.

How do I choose the right size?

Each product page includes a detailed size guide. If you have questions about sizing, please feel free to contact our customer service team for personalized recommendations.

Do your products come with a warranty?

Most products come with a manufacturer's warranty. Please check the product description or contact us for specific warranty information.

📧 Email: lunariqfortonight@outlook.com

📦 Shipping Inquiries: lunariqfortonight@outlook.com

⏰ Response Time: Within 24-48 hours